This is a required training program under the Accessibility for Ontarian's with Disabilities Act. This program is the enable the participant to better interact with persons with disabilities.
|Welcome to your on-line Accessible Customer Service Training
|This training session has been developed to help you
|Quiz: What Do You Know About People With Disabilities?
|What are some benefits to accessibility? Increased revenue!!
|Some basic statistics from the Ontario Ministry of Economic Development and Growth
|How can this legislation HELP your organization?
|Review Section 1: The Act
|What are Barriers
|Architectural and Structural Barriers
|Information and Communication Barriers
|Review Section 2: Barriers
|What is a Disability
|Types of Disabilities
|Review Section 3: Types of Disabilities
|Removing the Barriers
|Generally Applicable Tips
|Tips on interacting with people with vision loss
|What types of aids could you offer someone with vision loss?
|Tips on interacting with people with hearing disabilities
|What types of aids could you offer someone with hearing loss?
|Tips on interacting with people with Physical disabilities
|What types of aids could you offer a person with a physical disability?
|Mental health disabilities
|Tips on interacting with people who have mental health disabilities
|Intellectual or developmental disabilities
|Tips on interacting with people who have intellectual or developmental disabilities
|Tips on interacting with people who have speech or language impairments
|What types of aids could you offer a person with a speech impediment
|Review Section 4: Interaction and Communication
|Tips on interacting with a person that uses a Service Animal
|Under the customer service standard, providers must:
|Notification of Service Disruption
|The Feedback Process
|Providers are obligated to:
|Review Section 5: General True/False