This is a required training program under the Accessibility for Ontarian's with Disabilities Act. This program is the enable the participant to better interact with persons with disabilities.
| Module 1 | Welcome to your on-line Accessible Customer Service Training |
| Unit 1 | This training session has been developed to help you |
| Unit 2 | Quiz: What Do You Know About People With Disabilities? |
| Module 2 | Section 1 |
| Unit 1 | The Act |
| Unit 2 | What are some benefits to accessibility? Increased revenue!! |
| Unit 3 | Some basic statistics from the Ontario Ministry of Economic Development and Growth |
| Unit 4 | How can this legislation HELP your organization? |
| Unit 5 | Review Section 1: The Act |
| Module 3 | Section 2 |
| Unit 1 | What are Barriers |
| Unit 2 | Attitudinal Barriers |
| Unit 3 | Architectural and Structural Barriers |
| Unit 4 | Information and Communication Barriers |
| Unit 5 | Technological Barriers |
| Unit 6 | Systemic Barriers |
| Unit 7 | Review Section 2: Barriers |
| Module 4 | Section 3 |
| Unit 1 | What is a Disability |
| Unit 2 | Types of Disabilities |
| Unit 3 | Visible Disabilities |
| Unit 4 | Non-visible Disabilities |
| Unit 5 | Temporary |
| Unit 6 | Severity |
| Unit 7 | Review Section 3: Types of Disabilities |
| Module 5 | Section 4 |
| Unit 1 | Removing the Barriers |
| Unit 2 | Generally Applicable Tips |
| Unit 3 | Tips on interacting with people with vision loss |
| Unit 4 | What types of aids could you offer someone with vision loss? |
| Unit 5 | Tips on interacting with people with hearing disabilities |
| Unit 6 | What types of aids could you offer someone with hearing loss? |
| Unit 7 | Tips on interacting with people with Physical disabilities |
| Unit 8 | What types of aids could you offer a person with a physical disability? |
| Unit 9 | Mental health disabilities |
| Unit 10 | Tips on interacting with people who have mental health disabilities |
| Unit 11 | Intellectual or developmental disabilities |
| Unit 12 | Tips on interacting with people who have intellectual or developmental disabilities |
| Unit 13 | Speech impediments |
| Unit 14 | Tips on interacting with people who have speech or language impairments |
| Unit 15 | What types of aids could you offer a person with a speech impediment |
| Unit 16 | Review Section 4: Interaction and Communication |
| Module 6 | Section 5 |
| Unit 1 | Service Animals |
| Unit 2 | Tips on interacting with a person that uses a Service Animal |
| Unit 3 | Support Persons |
| Unit 4 | Under the customer service standard, providers must: |
| Unit 5 | Notification of Service Disruption |
| Unit 6 | The Feedback Process |
| Unit 7 | Providers are obligated to: |
| Unit 8 | Review Section 5: General True/False |