Accessible Customer Service Training – Company

Welcome to your on-line Accessible Customer Service Training

Module 1 Welcome to your on-line Accessible Customer Service Training
Unit 1 This training session has been developed to help you
Unit 2 Quiz: What Do You Know About People With Disabilities?
Module 2 Section 1
Unit 1 The Act
Unit 2 What are some benefits to accessibility? Increased revenue!!
Unit 3 Some basic statistics from the Ontario Ministry of Economic Development and Growth
Unit 4 How can this legislation HELP your organization?
Unit 5 Review Section 1: The Act
Module 3 Section 2
Unit 1 What are Barriers
Unit 2 Attitudinal Barriers
Unit 3 Architectural and Structural Barriers
Unit 4 Information and Communication Barriers
Unit 5 Technological Barriers
Unit 6 Systemic Barriers
Unit 7 Review Section 2: Barriers
Module 4 Section 3
Unit 1 What is a Disability
Unit 2 Types of Disabilities
Unit 3 Visible Disabilities
Unit 4 Non-visible Disabilities
Unit 5 Temporary
Unit 6 Severity
Unit 7 Review Section 3: Types of Disabilities
Module 5 Section 4
Unit 1 Removing the Barriers
Unit 2 Generally Applicable Tips
Unit 3 Tips on interacting with people with vision loss
Unit 4 What types of aids could you offer someone with vision loss?
Unit 5 Tips on interacting with people with hearing disabilities
Unit 6 What types of aids could you offer someone with hearing loss?
Unit 7 Tips on interacting with people with Physical disabilities
Unit 8 What types of aids could you offer a person with a physical disability?
Unit 9 Mental health disabilities
Unit 10 Tips on interacting with people who have mental health disabilities
Unit 11 Intellectual or developmental disabilities
Unit 12 Tips on interacting with people who have intellectual or developmental disabilities
Unit 13 Speech impediments
Unit 14 Tips on interacting with people who have speech or language impairments
Unit 15 What types of aids could you offer a person with a speech impediment
Unit 16 Review Section 4: Interaction and Communication
Module 6 Section 5
Unit 1 Service Animals
Unit 2 Tips on interacting with a person that uses a Service Animal
Unit 3 Support Persons
Unit 4 Under the customer service standard, providers must:
Unit 5 Notification of Service Disruption
Unit 6 The Feedback Process
Unit 7 Providers are obligated to:
Unit 8 Review Section 5: General True/False